• FireFly RF Rules In-game policy

    FireFly RF Rules In-game Policy

    In accordance with particular FireFly. policies, as they are provided on our company website and sub sites, certain penalties are imposed on accounts for violating the FireFly. Code of Conduct, and for any of the violations that are listed below. It is the responsibility of every customer to be aware of our Company Policies, violations, and penalties as agreed upon in the FireFly 
    Listed here are the general account penalties maintained by FireFly as a company. There also exist game specific account penalties, which you can find by following the appropriate links at the bottom of this page. In most cases, game specific account penalties will take precedence over our general company account penalties. However, please remember that depending on the nature of each violation, either company or game specific penalties may apply, the choice of which, rests on the sole discretion of FireFly
    Please read through the enumerated violations carefully. For questions or concerns, please contact FireFly Customer Support.
     
     
    GENERAL MISCONDUCT
    1st Offense
    2nd Offense
    3rd Offense
    Cursing, Swearing, or use of Foul Language
    3 Day Ban
    10 Day Ban
    Permanent Ban
    Perjury, Reporting False Incidents
    3 Day Ban
    10 Day Ban
    Permanent Ban
    General Flooding
    3 Day Ban
    10 Day Ban
    Permanent Ban
    General Harassment
    3 Day Ban
    10 Day Ban
    Permanent Ban
    General Misbehavior
    3 Day Ban
    10 Day Ban
    Permanent Ban
    Circulating False Information
    3 Day Ban
    10 Day Ban
    Permanent Ban
    Misuse of Social media, groups, and forums
    3 Day Ban
    10 Day Ban
    Permanent Ban
    Illegal Trading or Cash Transactions
    3 Day Ban
    10 Day Ban
    Permanent Ban
    Inappropriate Advertising
    3 Day Ban
    10 Day Ban
    Permanent Ban
     
    GENERAL FRAUD
    1st Offense
    2nd Offense
    Impersonating a Game Moderator
    30 Day Ban + Account Item Wipe
    Permanent Ban
    Impersonating any Playpark Inc. Personnel
    30 Day Ban + Account Item Wipe
    Permanent Ban
    Attempting to deceive a Game Moderator
    30 Day Ban + Account Item Wipe
    Permanent Ban
    Attempting to deceive any Playpark Inc. Personnel
    30 Day Ban + Account Item Wipe
    Permanent Ban
    General Attempt to Defraud
    30 Day Ban + Account Item Wipe
    Permanent Ban
    Use or Distribution of Hack/Hacking Programs
    30 Day Ban + Account Item Wipe
    Permanent Ban
    Deliberate Abuse of Game Bugs and Exploits
    30 Day Ban + Account Item Wipe
    Permanent Ban
    Account Theft or Hacking
    30 Day Ban + Account Item Wipe
    Permanent Ban
     
    Types of Violation
    Offense 
    1st Offense
    2nd Offense
    3rd Offense
    General Misconduct 
    Offensive chat window, store name
    Warning
     24 hrs Account Suspension
    3 days Account Suspension
    Use of ASCII to denote inappropriate graphical acts
    Warning
     24 hrs Account Suspension
    3 days Account Suspension
    Cursing, Swearing, or use of Foul language
    3 days Account Suspension
    7 days Account Suspension 
    14 days Account Suspension 
    Distribution of another user’s Real Life Personal Information
    Account Closure
    RL Advertising, Real Money Trade/ illegal trading
    7 days Account Suspension 
    14 days Account Suspension 
    1 month Account Suspension 
    Flooding/Spamming (All channels)
     24 hrs Chat ban
    3 days Chat ban
    7 days Chat ban
    Sexual Harassment (obscene or reference to body parts in non-scientific discussion)
    7 days Account Suspension 
    14 days Account Suspension 
    1 month Account Suspension 
    Inappropriate use of chat channels
     24 hrs Chat ban
    3 days Chat ban
    7 days Chat ban
    Verbal Harassment
     24 hrs Account Suspension
    3 days Account Suspension
    7 days Account Suspension 
    Non-Verbal Harassment
     24 hrs Account Suspension
    3 days Account Suspension
    7 days Account Suspension 
    Defaming a Game Moderator
    Warning
    7 days Account Suspension 
    14 days Account Suspension 
    Inappropriate Advertising
    7 days Account Suspension 
    14 days Account Suspension 
    1 month Account Suspension 
    Reporting False incidents
    3 days Account Suspension
    7 days Account Suspension 
    14 days Account Suspension 
    References to illegal drugs or activities
    Warning
    3 days Account Suspension
    7 days Account Suspension 
    Grief and Nuisance Accounts
    Account Closure
    Kill-Stealing / Griefing
     24 hrs Account Suspension
    3 days Account Suspension
    7 days Account Suspension 
    Others (Special Case)
    Subject to GM’s review / GM’s decision is final.
    General Fraud 
    Game Integrity Infringement
    Account Closure
    Circulating false information
    72 hrs Account Suspension
    168 hrs Account Suspension 
    Account Closure
    Deliberate abuse of Game bugs
    72 hrs Account Suspension
    168 hrs Account Suspension 
    Account Closure
    Impersonation of a GM, PlayPark Employee or affiliate, or Government Official
    Account Closure
    Attempting to deceive any PlayPark Personnel
    Account Closure
    Use or Distribution of any Hack/Hacking Programs
    Account Closure
    Client Modification
    Account Closure
    General Attempt to Defraud
    Account Closure
    Account Theft or Hacking
    Account Closure
    Unauthorized Account Access
    Account Closure
    Duplicating items or possession of duplicated items
    Account Closure
     
    Important Reminders regarding Violations and Penalties
    1. All penalties listed above are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by RF GM Team sole discretion.
    2. All violations are validated through the actual observation of FireFly Game Moderators. FireFly has no obligation of presenting evidence related to any case it has ruled upon.
    3. All penalties listed above can be issued on a per instance basis, resulting in an accumulation of a minimum penalty range or an automatic maximum penalty range, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of FireFly
    Policies
    1. Naming Policy / No Name Change Policy
    The use of profanity or abusive words or phrases, or anything remotely suggesting such, in any language or dialect, is strictly prohibited in the creation of Character Names or Clan Names. Players deemed to have violated this policy are subject to sanctions and may have their Character Name or Clan Name changed or character banned without prior notice. Clans that are disbanded due to violating this policy will not be eligible for compensation. 
    2. Harassment Policy 
    Characters in the game are free to choose who they want to communicate and socialize with (with the possible exception of GMs and other FireFly staff, but only in their official capacity). A character may cease communications with another character for his/her reasons. If that persistent character insists on sending messages, whether private or public, towards that person who does not want to continue communication, even with a clear warning that he/she does not wish to communicate anymore, then the offended character may report it as a case of harassment, submitting screenshots as evidence. 
    3. Scamming Policy 
    The RF Online GM Team will not be responsible for any loss of gold or items due to scams, unfair trades or illegal trading (real-money trading) which are not a result of an in-game bug or exploit.
    4. No Hack Policy / No Restoration Policy
    Hack cases or Item restoration requests due to hacking will never be entertained. It is the player’s responsibility to protect his/her account. Beware of phishing websites as well and never give your account information to anyone. RF GMs and Moderators will NEVER ask your password.
    5. Evidence Policy
    Only evidence that is not modified in any manner and shows the incident clearly can be applied in our case processing. Screenshots may suffice for any chat or verbal offenses. With regard to complicated offenses such as kill-stealing and griefing, in-game videos would have to be provided. You can use file hosting services such as Mediafire or Fileden to upload your videos.
    *Note: Screenshots must be submitted in .jpg format, with at least High image quality.
    The name of the offender must be clearly seen, and the screenshot or video must show the offender in action.