FireFly RF Rules In-game Policy
In accordance with particular FireFly. policies, as they are provided on our company website and sub sites, certain penalties are imposed on accounts for violating the FireFly. Code of Conduct, and for any of the violations that are listed below. It is the responsibility of every customer to be aware of our Company Policies, violations, and penalties as agreed upon in the FireFly
Listed here are the general account penalties maintained by FireFly as a company. There also exist game specific account penalties, which you can find by following the appropriate links at the bottom of this page. In most cases, game specific account penalties will take precedence over our general company account penalties. However, please remember that depending on the nature of each violation, either company or game specific penalties may apply, the choice of which, rests on the sole discretion of FireFly
Please read through the enumerated violations carefully. For questions or concerns, please contact FireFly Customer Support.
Important Reminders regarding Violations and Penalties
1. All penalties listed above are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by RF GM Team sole discretion.
2. All violations are validated through the actual observation of FireFly Game Moderators. FireFly has no obligation of presenting evidence related to any case it has ruled upon.
3. All penalties listed above can be issued on a per instance basis, resulting in an accumulation of a minimum penalty range or an automatic maximum penalty range, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of FireFly
1. Naming Policy / No Name Change Policy
The use of profanity or abusive words or phrases, or anything remotely suggesting such, in any language or dialect, is strictly prohibited in the creation of Character Names or Clan Names. Players deemed to have violated this policy are subject to sanctions and may have their Character Name or Clan Name changed or character banned without prior notice. Clans that are disbanded due to violating this policy will not be eligible for compensation.
2. Harassment Policy
Characters in the game are free to choose who they want to communicate and socialize with (with the possible exception of GMs and other FireFly staff, but only in their official capacity). A character may cease communications with another character for his/her reasons. If that persistent character insists on sending messages, whether private or public, towards that person who does not want to continue communication, even with a clear warning that he/she does not wish to communicate anymore, then the offended character may report it as a case of harassment, submitting screenshots as evidence.
3. Scamming Policy
The RF Online GM Team will not be responsible for any loss of gold or items due to scams, unfair trades or illegal trading (real-money trading) which are not a result of an in-game bug or exploit.
4. No Hack Policy / No Restoration Policy
Hack cases or Item restoration requests due to hacking will never be entertained. It is the player’s responsibility to protect his/her account. Beware of phishing websites as well and never give your account information to anyone. RF GMs and Moderators will NEVER ask your password.
5. Evidence Policy
Only evidence that is not modified in any manner and shows the incident clearly can be applied in our case processing. Screenshots may suffice for any chat or verbal offenses. With regard to complicated offenses such as kill-stealing and griefing, in-game videos would have to be provided. You can use file hosting services such as Mediafire or Fileden to upload your videos.
*Note: Screenshots must be submitted in .jpg format, with at least High image quality.
The name of the offender must be clearly seen, and the screenshot or video must show the offender in action.
Edited by Faldi Fawzan